If you have ever attended a FEMA training program, then you must have come across a question such as “Which factor does not impact the complexity of an incident?
For some people, they may be thinking of possible answers such as; the potential hazardous materials, cost consideration of responding agencies, and community and responders safety.”
Perhaps you are keen to know which of these factors doesn’t have so much impact on the complexity of an incident, cost consideration of responding agencies is the best option here.
Frankly speaking, there is no relationship between price and response intensity for responding agencies when event complexity is taken into account. A level 1 incident might be indeed more complicated than a level 2 incident, but that doesn’t guarantee the level 2 incident will cost less.
Incident complexity is a vital factor in assessing the risks of incident recurrence and can be measured using trend analysis. So, in this blog post, I’ll examine how to define and quantify the complexity of an incident. Other aspects of an incident’s complexity are also covered.
The Difficulty of Resolving An Issue Is Quantified By Its Incident Complexity
The complexity of an occurrence can be evaluated by pinpointing the specific problems that led to it. A problem’s complexity indicates how challenging it will be to resolve. There is a direct correlation between how complex an issue appears and how complex it is.
The incident’s impact on the company and the difficulty of resolving it are two factors that contribute to the incident’s overall complexity. It’s also important to keep in mind that not every occurrence has the same origin; some may have been perpetrated intentionally, while others may have resulted from simple human error.
What is the Measurement of an Incident’s Complexity?
Several different indicators can be used to gauge an incident’s complexity.
1. Incident duration
2. Incident impact and severity
3. Number of incidents occurring at once (multiple incident records linked by a problem record make up a complex incident)
1. Incident duration
The duration of an incident is measured in time. It can be expressed as several days, hours and minutes, or even seconds. If you wait too long to address an issue, it will certainly grow in complexity, necessitating more time and money to get things back to normal.
The length of time an incident lasts is measured in terms of its duration, also known as Time to Resolution (TTR). The longer it takes to sort up an occurrence, the more complicated it is. When users report an issue, the time it takes for that issue to be fixed is tracked using a metric called “Time to Resolution” (TTR).
Time to resolve (TTR) increases if a user reports an issue, then waits for someone who knows how to fix it before reporting again, as opposed to immediately returning to Twitter with the complaint after receiving feedback from someone knowledgeable about what caused issues with your site’s infrastructure.
2. Incident impact and severity
To understand the impact of an incident, it’s important to first understand how incidents are rated. The Incident Severity Rating (ISR) is a system used by the CISO (Chief Information Security Officer) to categorize incidents based on their severity and impact.
This can be helpful when determining what kind of response is needed for your organization, but it doesn’t give you much information on why your business was affected in such a way that caused problems for them.
The ISR provides three levels: low, moderate, and high, with each level being more severe than the last one. For example, a low ISR means that there was quite a little impact on business operations; moderate would mean some damage done but not too much; while high would mean total devastation.
3. Number of incidents
The number of incidents linked by a problem record is called the complexity of an incident. The more incidents related to a common problem record, the more complex the incident becomes.
Multiple incident records linked by a problem record make up a complex incident. The more incidents related to a common problem record, the more complex the incident becomes.
Multiple incidents are often related because they are caused by a common underlying cause that has not been identified and fixed correctly, resulting in multiple workarounds; this is known as a chronic incident. This increases the complexity of all involved incidents.
If you do not fix the underlying cause, you will keep experiencing similar incidents and problems, which increases complexity and operational costs.
Factors That Impacts The Complexity Of An Incident
1. Community and responder safety
While it is important to understand the complexity of an incident, you should also consider the safety of your community and responders.
For example, if there is a lack of trust between members of a local community, it could make it difficult for them to work together effectively during an incident.
On top of that, if responders are not familiar with the area where they are responding (e.g., unfamiliar streets), then they may have difficulty finding their way around without getting lost or injured by traffic accidents along their path into an area where people need help most urgently—the scene itself.
2. Potential hazardous materials
The potential hazardous materials at an incident site may include chemicals, gases, and radiological materials. These substances can be present in the form of a spill or released by containers that are already exposed to fire.
They may also be contained within bags, containers, or packages that have been damaged by flames or heat from other sources such as electrical fires.
Potential hazardous materials can affect the safety of responders and the community by posing threats such as explosions and toxic fumes that could cause serious harm if inhaled directly on contact with skin (e.g., chlorine gas).
3. Political sensitivity, external influence, and media relation
Political sensitivity is the extent to which a company or organization is expected to comply with laws, regulations, and policies imposed by other entities. Political sensitivity is a factor that can affect the complexity of an incident.
For instance, if the government or other authorities are involved in an incident and want to maintain control over it, they will use more resources than if they do not have this responsibility.
External influences can also have an impact on complex incidents as they may have agendas that might conflict with those involved in the incident.
For example, if an organization is working with other organizations on a project but one or both parties feel threatened by this relationship then it could result in increased complexity within the incident itself.
Media relations are another factor that impacts how complex an incident becomes. Organizations need to understand how their actions impact their public image and reputation as well as what information may be released by different parties involved in any given event (e.g., police versus protesters).
Final Thoughts On Which Factor Does Not Impact The Complexity Of An Incident?
The complexity of an incident is one of the most important factors in determining how quickly you can resolve it.
The key to resolving incidents quickly is understanding that complexity can be measured in any one or all of the following: duration, impact, or the number of related incidents and can be impacted by factors such as community and responding safety, potentially hazardous materials, and political sensitivity, external influence, and media relation.
This means that each incident should be analyzed individually and managed accordingly so that a proper plan is formed before impacting any other part of your business operations.